AI & Automation

Chatbot vs AI Agent: What’s the Difference for Your Business?

Rule-based chatbots and AI agents solve different problems. Here’s how to choose the right one.

Chatbots follow scripts

They’re great for fixed menus — booking slots, order status and simple FAQs — and are cheap to run.

AI agents reason

Agents understand free-form questions, use your documents and can take actions like creating a lead in your CRM.

Often, use both

A scripted flow for common journeys with an AI agent behind it for everything else works well for most SMBs.

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